How to Void a Transaction

In order to use Payment Processing, you will need to contact us to help you set up an integrated account with Global Payments. Please reach out to [e-mail]. 

 

Refunding vs Voiding a Transaction from a Physical Card

You can refund a physical card using your payment device(s) as an alternative to voiding out a transaction.

Step 1 

Log into webCemeteries Management.

Step 2

Search by contract.

Step 3

Scroll down to Transactions. If you want to refund with a device, skip to Step 7.

Step 4

Click the checkbox to the left of the transaction you wish to void.

Step 5

Enter the reason for voiding the transaction. The transaction below was a test transaction, and the void was a test void.

Step 6

You will see the note ***VOIDED*** where the dollar amount was, and you will see a brief message pop up at the bottom of your screen that says "Payment voided."

 

Step 7

To refund a credit card with a device, click Device on the left-hand side of the Add Transaction pop-up window. Choose “Refund” from the Type drop-down menu. Click PROCESS.

Step 8

After you process the refund with the Device, you will see the refund noted in the Transactions area of the contract.